Hibazi Privacy Policy — Your Data, Our Responsibility

Hibazi (hibazi.im) is an internationally licensed online gaming platform serving players in Bangladesh and beyond. We believe privacy is a fundamental right. This Privacy Policy explains what information Hibazi collects from you, how it is used, and the measures we take to keep your data safe.

This privacy policy applies to all Hibazi services — including the website, mobile app, live chat support, and email communications. By using our platform, you are considered to have agreed to this policy. Please read it carefully before registering.

Our Privacy Policy is built on international data protection regulations and industry best practices. Hibazi is committed to full transparency — we have nothing to hide.

Hibazi only collects the information needed to deliver the best gaming experience and keep your account secure. We collect two types of data — information you provide directly and information collected automatically.

We never store your full bank card number or PIN. All sensitive payment information is processed directly through a PCI DSS certified payment gateway.

Hibazi uses your data only for legitimate purposes. Every use of your information has a clear reason behind it, and we never go beyond that scope.

• Account Management: For registration, login, password recovery, and account security.
• Payment Processing: To ensure secure processing of deposits and withdrawals.
• Customer Support: To resolve your complaints and queries quickly and effectively.
• Personalized Offers: To show you relevant bonuses and promotions based on your gaming history.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To identify unusual gaming behavior and provide the necessary support.
• Regulatory Compliance: To comply with licensing authorities and legal obligations.
• Platform Improvement: To analyze user experience and improve our website and app.

Hibazi never sells your personal data or shares it with third parties for advertising purposes. However, limited information may need to be shared in certain specific circumstances.

• Payment Providers: Only the information needed to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Game Software Providers: Only gameplay-related data is shared with licensed game studios, strictly as needed.
• Identity Verification Services: Identity document details shared with accredited verification services for the KYC process.
• Legal Authorities: In response to court orders, government investigations, or valid requests from regulatory bodies.
• Anti-Fraud System: For risk assessment in conjunction with specialized anti-fraud software.

Every third-party provider is contractually required to comply with our privacy standards. They may not use your information for any purpose beyond what has been agreed.

Hibazi uses cookies and similar tracking technologies on its website and app. These are small text files stored in your browser that help improve your experience.

• Essential Cookies: To maintain login sessions and ensure platform security. Disabling these cookies may cause the platform to function incorrectly.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To measure website performance and analyze user behavior.
• Marketing Cookies: To show relevant ads and promotions (optional).

Hibazi uses industry-leading technology and processes to protect your data. Our security framework provides protection across multiple layers.

• AES-256 Encryption: All stored sensitive data is protected with industry-standard encryption.
• TLS 1.3 Protocol: The latest TLS protocol is used during data transmission.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Firewall & DDoS Protection: Advanced network security measures to protect against cyber attacks.
• Access Control: Staff are granted access only to the data they need (Least Privilege Principle).
• Real-Time Monitoring: Suspicious activity is automatically detected and alerts are triggered.

Please note that no online platform can guarantee 100% security. Keep your password confidential, avoid logging in on unfamiliar devices, and report anything suspicious to us right away.

Hibazi retains your data only for as long as necessary. A separate retention period is defined for each type of information.

• Active Account Data: For the full duration your account remains active.
• Financial Transaction Records: A minimum of 5 years, as required by law.
• KYC Documents: Up to 5 years after account closure, as required by regulatory obligations.
• Gaming Logs: Up to 2 years for dispute resolution purposes.
• Inactive Accounts: Accounts are archived after 12 months of inactivity.

If you request account deletion, we will process it as quickly as possible. However, certain data may need to be retained for a defined period due to legal obligations.

Every Hibazi user has full control over their own data. We uphold the following rights.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

Hibazi strictly prohibits registration by anyone under the age of 18. We are committed to keeping minors away from online gaming.

• Date of birth is verified at the time of registration.
• Age verification documents must be submitted as part of the KYC process.
• If a user is identified as a minor, their account will be suspended immediately.
• We do not knowingly collect or store any personal information from minors.

If you suspect that a minor is using our platform, please contact us immediately at support@hibazi.im. We will take prompt action.

Hibazi may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, new platform features, or evolving industry best practices.

• For significant changes, a notification will be sent to your registered email.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. If you object to any changes, please contact us before closing your account.

Reach out to us for any privacy-related questions, complaints, or requests to exercise your rights. Our dedicated privacy team is always here to help.

• Email: support@hibazi.im
• Live Chat: Use the chat icon at the bottom right of the website.
• Help Center: Help Center Find a detailed guide on this page.
• Response Time: Standard requests within 48 hours; complex matters up to 30 days.