Hibazi Help Center — All Your Questions Answered in One Place
From opening an account to payments, bonuses, and games — find answers to all your questions right here. Our support team is always ready to help.
From opening an account to payments, bonuses, and games — find answers to all your questions right here. Our support team is always ready to help.
Browse any of the categories below to find what you're looking for
Everything you need to know about creating a new account, verification, changing your password, and account security.
A complete guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
Rules and guidelines for using the welcome bonus, free spins, cashback, and ongoing promotions.
Detailed guides on how to play cricket betting, Live Casino, slots, and more.
A guide to installing, updating, and troubleshooting the Android and iOS apps.
Learn how to make the most of VIP tiers, the points system, and exclusive member perks.
Guidance on two-factor authentication, KYC verification, and keeping your account secure.
What to do if the site won't load, you're seeing page errors, having login issues, or experiencing game interruptions.
Creating a new account on Hibazi is quick and easy. Just follow the steps below and you'll be ready to play in as little as 2–3 minutes.
Click the "Register" button in the navigation bar. A form will appear asking for your mobile number and password.
Enter your active mobile number, a strong password, and your personal details accurately. Getting everything right is important, as this information will be needed when you make a withdrawal later.
A one-time password (OTP) will be sent to your mobile number. Enter it in the designated field. The OTP typically arrives within 30 seconds.
Once verification is complete, your new account will be active. Log in now, make your first deposit, and claim your 100% bonus.
One account works across all your devices — mobile, tablet, or desktop. Multiple accounts under the same number are strictly prohibited.
Depositing and withdrawing on Hibazi has been made simple with Bangladeshi users in mind. You can transact via bKash, Nagad, and Rocket — the three most popular mobile banking options — as well as direct bank transfer.
The minimum deposit is just ৳200 and the minimum withdrawal is ৳500. Transactions are typically completed within minutes. There are no hidden charges or extra fees — every taka you deposit goes straight into your account.
Whether you're new to Hibazi or a long-time member, our Help Center is here for everyone. Sometimes one unanswered question can bring your whole experience to a halt — that's why we've organized everything in one place, so you don't have to keep reaching out to support.
Forgotten passwords happen to everyone. Go to the login page and click the "Forgot Password?" link. A reset code will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 2 minutes. When creating your new password, use at least 8 characters — mixing in numbers and special characters will make your account even more secure.
Claiming and using bonuses at Hibazi is straightforward. A 100% welcome bonus is automatically credited to your account on your first deposit. To use your bonus balance, you'll need to place a certain amount in bets — this is called the "wagering requirement." Typically, wagering 10 to 20 times the bonus amount converts it to withdrawable cash. For the latest promotions and full bonus terms, visit our Promotions Page View.
All games on Hibazi are tested by third-party auditors and RNG certified, meaning every round's outcome is completely random and cannot be manipulated by any party. For cricket betting, you can place bets both before and during a match. In Live Casino, you can play with real dealers in real time and even chat in Bangla.
If your account gets temporarily locked, don't panic. This usually happens after multiple failed login attempts or when the system detects unusual activity. Simply reach out via live chat or email, and once your identity is verified, the issue is typically resolved within 24 hours.
Hibazi believes gaming should be purely for entertainment. We want our members to have a happy and healthy experience. That's why you can set your own daily or weekly deposit limits. If you need a break, use the "cooling-off" option. If you feel gaming is having a negative impact on your life, don't hesitate to reach out — we're always here to help. For more details, visit our Responsible Gaming page.
The Hibazi mobile app lets you access all your games from anywhere with ease. Available on both Android and iOS, the APK can be downloaded directly from our website. The app supports biometric authentication for fast, secure login. Keep push notifications on to get instant updates on new bonuses and promotions.
Hibazi's VIP program offers exclusive rewards for regular players. From Silver all the way up to Platinum, each tier comes with its own set of benefits. Platinum members enjoy a dedicated account manager, higher withdrawal limits, and monthly cashback. How quickly you move up the tiers depends on your monthly betting volume. For full details on VIP benefits, visit our VIP Page View.
Answers to the Most Frequently Asked Questions
Still have questions? Our support team is always ready to help
The fastest way to get a response. Click the chat icon in the bottom-right corner of any page on the site.
Online NowEmail us for more complex issues. We typically respond within 1 hour.
support@hibazi.imChat live with a Bangla-speaking agent from 9:00 AM to 11:00 PM.
9:00 AM – 11:00 PMSign up with Hibazi and discover for yourself why millions of Bangladeshi players trust us.