Frequently Asked Questions

Hibazi FAQ — All Your Questions Answered Here

Registration, login, payments, bonuses, games, or security — find answers to all your questions in one place.

50+
FAQ
7
Category
24/7
Live Support
In Bengali
All Answers

Browse by Category

Select the category that matches your question for a faster answer.

You can search for your question directly using the search box above. If you still can't find a solution, our in the Help Center Contact us.

Account & Registration

To create a Hibazi account, you'll need an active mobile number or email address, a username, and a strong password. Registration is completely free and takes just 2 minutes. An OTP will be sent for initial verification. For more details, Registration Page see here.

No, each person may only hold one Hibazi account. Creating multiple accounts is a violation of our terms and conditions, and all associated accounts may be suspended. Enjoy all the benefits under a single account.

on the login page click the "Forgot Password?" link. Enter your registered mobile number or email, and a reset code or link will be sent to you. Use it to set a new password. The whole process takes under 5 minutes.

KYC verification on Hibazi is essential for security. It helps prevent fraud, keeps your account protected, and ensures withdrawals reach the right person. Verification is typically completed by submitting a photo of your national ID or passport.

If your account is suspended, contact our in the Help Center Contact us. Accounts are typically suspended temporarily for security checks or verification purposes. Our support team will resolve it promptly.

Yes, you can update your mobile number, email, and personal details from your profile settings. However, some changes may require additional verification for security purposes.

Yes, you can request to close your account. Before doing so, please make sure your account balance is fully withdrawn. Responsible Gaming You'll also find self-exclusion and account closure options on the page.

The minimum age to register on Hibazi is 18. Accounts found to belong to minors will be terminated immediately. We are committed to responsible gaming and compliance is our top priority.

Deposits & Withdrawals (Payments)

On Hibazi, you can easily deposit via bKash, Nagad, Rocket, Upay, and bank transfer. All methods are credited instantly. For more details, visit our Payment Page see here.

The minimum deposit on Hibazi is just ৳200, so you can start playing even on a small budget. Your first deposit may also be eligible for a special welcome bonus. For more details, on the Payments page see here.

Withdrawal requests on Hibazi are typically processed within 15 minutes to a maximum of 24 hours. bKash and Nagad offer the fastest turnaround. KYC verification must be completed before your first withdrawal.

Hibazi charges no hidden fees on withdrawals. However, payment gateways may apply a small charge of their own, which is beyond Hibazi's control. For accurate details, Payment Page or contact our support team.

Your balance is usually updated instantly after a deposit. If it isn't, refresh the page and wait 5–10 minutes. If the issue persists, contact us with a screenshot of the transaction via in the Help Center Contact us and we'll get it sorted quickly.

The daily withdrawal limit on Hibazi depends on your account tier and verification status. Standard members and VIP members each have different limits, with higher limits set for VIP. on the VIP page for more details.

No, bonus balance cannot be withdrawn directly. Each bonus comes with a wagering requirement, and only the winnings earned from the bonus can be withdrawn once that requirement is met. on the Rewards page Full terms and conditions are listed for each bonus.

Hibazi currently supports Bangladeshi mobile banking and bank transfers. For updates on crypto payment options, Payment Page Check back regularly or ask our support team.

Bonuses & Promotions

After registering on Hibazi for the first time, a welcome bonus is automatically credited on your first deposit. Just Register complete it, make a deposit, and the bonus will be credited to your account. For full terms and conditions, on the Rewards page page.

A wagering requirement is a condition specifying how many times you must bet the bonus amount before withdrawing. For example, a 20x wager on a ৳1,000 bonus means you need to place ৳20,000 in bets. After that, any winnings become withdrawable.

Log in to Hibazi every day to earn your daily check-in bonus. The more consecutive days you log in, the bigger your rewards get. on the Rewards page to view the current bonus schemes.

Hibazi's cashback bonus returns a portion of your losses over a set period. Cashback is typically calculated on a weekly or monthly basis. on the Latest Promotions page View current cashback offers.

Yes, referring a friend to Hibazi earns both of you a bonus. You'll find your referral code or link in your account dashboard. Once your referee registers and makes their first deposit, the bonus will be added to your account.

Yes, every bonus on Hibazi comes with an expiry date. Bonuses generally need to be used within 7 to 30 days of being credited. Any unused bonus will be automatically cancelled once it expires, so make sure to use yours promptly.

To get Hibazi promotional codes, Latest Promotions Page Check back regularly. Special codes are also sent to your registered email or SMS. Never use codes from third parties, as they may be fraudulent.

Games & Platform

Hibazi offers slots, Live Casino, cricket betting, football, crash games, fishing games, and many more categories. Browse hundreds of games and pick your favorite. on the Platform page View all games.

All games on Hibazi use certified RNG (Random Number Generator) technology, guaranteeing completely fair and tamper-free results. The platform is regularly audited by independent third parties.

Absolutely. All Hibazi games work seamlessly on mobile browsers and the official app. For an even better experience, Download Page to install the app.

Live Casino lets you play in real time with live dealers via video stream. Hibazi offers live roulette, blackjack, baccarat, and many more live games. A stable internet connection will give you the smoothest experience.

Hibazi offers betting on all major sports including cricket, football, tennis, badminton, and kabaddi. Special odds are available for IPL, World Cup, and Bangladesh national team matches.

If a game won't load, start by checking your internet connection. Clear your browser cache and reload the page. If you're using the app, make sure it's up to date. If the issue persists, in the Help Center let us know.

Yes, demo mode is available on many slots games, letting you learn the gameplay without spending real money. Free spin bonuses are also available through various promotions. on the Promotions page View current free spin offers.

Hibazi preserves your session even during connection interruptions. Logging back in will restore your game session in most cases. If a bet is missing, please contact us with a relevant screenshot via Support Contact us.

Security & Privacy

Yes. Hibazi uses SSL encryption and modern data security technologies. Your personal information is never shared with third parties. For more details, please read our Privacy Policy Read it here.

2FA, or two-factor authentication, adds an extra layer of security to your account. In addition to your password, you'll need a one-time OTP sent to your mobile to log in. You can enable 2FA from your profile settings. Keeping it active is strongly recommended.

If you notice an unfamiliar login or transaction on your account, change your password immediately and support team let us know. You can also request a temporary account lock. Acting quickly is always the best course of action.

Hibazi will never ask for your password via email or SMS. If anyone requests your password or account details while claiming to be Hibazi, it's a scam. Always use only the official website and app.

No. Your Hibazi account is strictly for your personal use only. Sharing it with anyone else violates our terms and puts your account at risk of suspension. Never share your login credentials with anyone.

Hibazi operates under an international gaming license. Our platform undergoes regular third-party audits to ensure fairness and security. For more details, About Us View page.

Hibazi does not sell or share your personal data. Only service providers essential to platform operations can access limited information. To read our full policy, Privacy Policy Read it here.

VIP & Rewards

No separate application is needed to join the Hibazi VIP program. Simply earn points by playing games and you'll be automatically upgraded to VIP status once you reach the required tier. on the VIP page View details for all tiers.

Hibazi VIP members enjoy higher withdrawal limits, exclusive bonuses, a dedicated account manager, faster withdrawal processing, and invitations to special events — among many other perks. on the VIP page View the full list.

On Hibazi, you earn points with every bet you place. Point rates may vary by game category. Accumulated points can be redeemed for bonuses, cashback, and other rewards.

Yes, at certain VIP tiers, your status may be reviewed if there is insufficient activity over a given period. That said, Hibazi always aims to help members maintain their tier. For the full policy, on the VIP page page.

Rewards redeemed with points on Hibazi are generally added to your account instantly. Certain special rewards may take up to 24 hours to process. on the Rewards page View redeem options.

Yes, Hibazi has great rewards for new members too. Registration bonuses, first deposit bonuses, and welcome packages are all available for newcomers. Register Now and claim your rewards.

We couldn't find what you're looking for. Please try different keywords or in the Help Center Contact us.

Why choose Hibazi?

Trusted by millions of Bangladeshi players — find out why.

Instant Deposits & Withdrawals

Deposits via bKash, Nagad, and Rocket are credited in seconds, and withdrawals are completed just as fast. No worries about your money.

View Payments

Exciting Bonus Offers

Welcome bonus, daily rewards, cashback, and referral bonus — enjoy new offers every day.

View Rewards

Hundreds of games on one platform

Slots, Live Casino, cricket betting, and much more — all in one account.

View Platform

Completely Safe & Trusted

SSL encryption, 2FA protection, and a licensed platform. Your personal data and funds are fully secure.

Learn More

Mobile App Features

Download the fastest app for Android & iOS. Play without interruption from anywhere.

Download

Exclusive VIP Benefits

Play more, earn more points, and climb the VIP tiers. Unlock premium perks and dedicated support.

View VIP
Get Started Now

Got your answer? Start playing now!

Registration on Hibazi is completely free and takes just 2 minutes. Claim your welcome bonus and start enjoying your gaming experience today.

বাংলা